Heather Kelly

San Francisco

Technology reporter

Education: New York University, BA in journalism

Heather Kelly is a reporter covering the ways technology affects everyday life, from family to finances. Based in San Francisco, she joined The Washington Post in 2019 after seven years at CNN, where she worked as a writer and editor.
Latest from Heather Kelly

How to get rid of notifications for unread emails and texts

You are never going to read all your messages, but you can free yourself from the notifications.

January 18, 2024

What to do (and avoid) after you’ve been scammed

If you’re not careful, the hours after a scam can lead to more lost money or stress.

December 31, 2023

Posting kids online is risky. Here’s how to remove their images.

A photo of a child posted online can end up in the hands of strangers, added to massive databases without consent, or altered with AI to bully and blackmail.

December 27, 2023

Google starts deleting dormant accounts Dec. 1. Here’s how to save yours.

Google is deleting accounts that haven’t been used in two years, from Gmail to Google Drive and more. Here’s how to back it up and avoid panic in the future.

November 29, 2023

Struggling to reach lawmakers about Gaza, Americans try faxing

Frustrated by full voice-mail inboxes and unreturned emails, some Americans are sending faxes to senators and representatives to ask for a cease-fire in Gaza.

November 22, 2023

From TV to TikTok, how we get the news is changing fast

Traditional news outlets compete with and contribute to the fast-growing online news ecosystem. Here’s how Americans consume their news now.

November 15, 2023

Scams are targeting teenagers. Here’s how to keep your kids safe.

Even kids who grew up online need to learn about scams and fraud. Here’s how parents can prepare them for the worst the internet has to offer.

October 30, 2023

How to avoid doom scrolling and news fatigue while staying up-to-date

Your phone is a portal to constant terrible news. Here’s how to rein it in.

October 16, 2023

How to avoid falling for misinformation, AI images on social media

Breaking news moves fast online, and it can be difficult to tell what's real and what's purposefully misleading or fake. Here's how to sort through it all.

October 9, 2023

    Stay calm: It was only FEMA’s test

    Help Desk technology reporter Heather Kelly explains why your phone was buzzing and beeping at 2:17 p.m. Eastern time on Oct. 4.

    October 4, 2023